Centrally manage customer data
Manage data on prospective customers and accommodation guests. Of course, it is also possible to manage member data.
CRM/MA tool dedicated for the hospitality industry.
By integrating fully with tripla Book, tripla Bot, and other 3rd party tools, tripla Connect will allow you to target and reach out to specific customers and personalize marketing needs.
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Customer Segmentation
Segment data according to customer characteristics. Realize sales promotion for each segment e.g. business, family, and leisure.
Marketing Action
Email newsletter distribution, AI chatbot action, and accommodation plan recommendations for each customer segment.
Standard System Integration
You can import PMS data, as well as integrate with the booking engine and the AI chatbot.
Segment Customer Information
Segment prospective customers using cookie information from the homepage, online behavior history, membership information, and reservation preferences. Then run customized marketing actions targeting each customer segment.
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Automatically acquire first-party data by adding your domain to the booking engine
“Set up a booking engine with your domain using tripla Book. Acquire first-party data by integrating tripla Connect and tripla Book (the standard system integration).” and payment can be made.
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Centralize management of vital customer information for all kinds of facilities
Standardize customer management for everything from family structure information to special occasions (wedding anniversaries). Pet vaccine certificates can also be saved for pet-friendly accommodation facilities. Categorize customers by prospective customers, current customers, and members.
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Send email newsletter by customer segment
Run email newsletter campaigns with exclusive deals or easily configure coupons with tripla Book integration. For example, send member-only email newsletters.
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Incorporate AI Chatbot
“Configure AI chatbot automation with tripla Bot. For example, when setting a pop-up message with tripla Bot, you can display specific images for each customer segment (configured in tripla Connect).
AI chatbot’s response can also be customer segment-specific. You can market reservations and membership promotions tailored to customer interests.”
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Customer data in PMS can be imported as standard
Customer data and payment data stored in PMS can be imported into tripla Connect in a standard format. Data can be linked with phone numbers, email addresses, and other identifying information. Reward points can also be automatically calculated based on total payment.
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