Many chatbots in the market are hard to say as AI chatbot because they are scenario type or can’t be trained with machines.
tripla develops its own AI engine and provides a service that makes it easy to train AI while operating it. We have achieved the highest quality AI in the industry.
If AI can’t answer or a customer takes action to connect with human operator, the chat inquiry is connected with your company’s human operator. Then, the customer can resolve all of inquiries with quick manner.
The question and answer which human operator handled are trained in the tripla AI, therefore AI can answer the similar question from the next time. You can easily achieve 85% AI response rate within 3 month from tripla start.
For the hotel industry, tripla provides service as human operators with multiple languages. tripla operators reply customers answers within 1 minute.
Just one click and input simple codes to integrate with SNS which are LINE@ and Facebook Messenger.
After the integration, customers can ask via LINE@ or Facebook Messengers about your service and products. tripla AI chatbot can reply with these inquiries in the SNS chat screen.
tripla AI chatbot contributes the reduction of email and phone call inquiries count from customers. Email has been reduced by about 60% and phone call by 40%.
On the other hand, total inquiries has been up by 20% because it’s easy for customers to ask via chatbot. tripla AI chatbot contributes the customer satisfaction enhancement.
In line with browser or mobile phone setting language, tripla detects the customer’s most appropriate language from English, Japanese, Simplified Chinese, Traditional Chinese, or Korean. Customers can start chat with their language.
FAQ by languages are set in tripla CMS. tripla supports FAQ set up and on-going operation, therefore you can start without any manual works.
If you register tripla hotel booking as well, you can integrate your tripla AI chatbot with the booking engine. Through the conversation with customer via chatbot, booking widget pops up if customers want to reserve rooms.
If you manage membership and loyalty program in tripla, you can integrate the membership information with tripla AI chatbot. Customers can register hotel membership via tripla AI chatbot. Then, hotels can send an email with marketing and promotion contents.
tripla AI chatbot provides webhook to integrate with your database. If you run e-commerce site, it’s more convenient by integrating with your customer, product, and delivery database. When a customer asks you about delivery situation, tripla AI chatbot automatically refer your database and answers the delivery date to your customer without any stress.
tripla has inbound and outbound webhook to integrate various types of usage. Please ask us in detail.
Through tripla CMS, train your AI by adding phrases which customer asked and achieve 85% AI reply rate within 1 month.
Can set a lot of types of auto messages; email inquiry, frequent question list, picture, menu, phone, question, message, etc.
FAQ is categorized by business types. You select one of the business type and fill in the FAQ with multi languages.
Set up your original icon and text & backend colors from CMS. Adjust the chat icon position by pixel level.
Java Script code is published in tripla CMS. You just need to insert it in your home page header.
Can select your timezone to record the chat message with customers. CMS is also set with multi languages
*Request means 1 user session (0:00-23:59).